top of page

Complaint's Policy

Hertford Aesthetics strives to have satisfied patients. We aim to meet your expectations of service and care, and to resolve any complaints efficiently, politely and effectively.

We take complaints very seriously and always investigate them in a full and fair way, taking care to protect your confidentiality. Complaints can highlight a shortcoming and, in so doing help us to improve our service. 

If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible so we can address your concerns promptly.​

We will never discriminate against a patient who has made a complaint. 

How to  make a complaint , and how we will work to resolve it.

  1. Complaints are managed by the owner of the clinic, Sushma Klausen

  2. We believe that most issues can be resolved by a simple conversation​

  3. If your verbal complaint is not resolved to your satisfaction or you make your complaint in writing, we will acknowledge it in writing promptly and aim to provide a full written response as soon as practical.

  4. When our investigation has been completed, we will inform you in writing or its outcome and invite you to discuss the results and any practical solutions that we can offer.

    • If you would like a copy of this Complaints Procedure can be printed for you.​

Taking things further​

If you are dissatisfied with our response to your formal complaint and wish to take it further, the following organisation may be approached Cosmetic Redress Scheme.​

General Dental Council

​

​

bottom of page